The display screen won't light up on my HP Envy 4502 and I my warranty has expired. Options?

[jparks562]

My display window won't light up on my "expired warranty" HP Envy 4502.  What are my options?  All the suggested fixes (mostly rebooting and plugging in to different sources) have failed to correct the problem.  

[Jeet_singh]

@jparks562,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print.

Also, try updating the printer firmware and check if it helps.

Link to update the printer firmware.

You may also refer to this support document for - HP Printers - The Printer Display Is Blank or Black

Let me know how it goes for further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!