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Locked

‎08-01-2018 04:07 AM

HP Recommended

It’s important to cut a path in the woods that leads to the destination and leve a trail of bread crumbs for others to follow.

 

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‎08-01-2018 04:26 AM

HP Recommended

Tried to rollback the firmware. The thought was to reinstall the older version, the one that doesn’t care about the regionalization, thus clearing the Z20 code. Then installling the Z10 cartridges and updating the firmware to the most current version. We would be golden and could move on, right, but this is not an option. There is no option to roll back the firmware. Older versions are not available. When attempting the process it says the firmware is up to date. There are no options to do a rollback.

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‎08-01-2018 04:32 AM

HP Recommended

Here is another bridge to nowhere.

 

https://support.hp.com/us-en/document/c02558798

 

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‎08-01-2018 04:35 AM

HP Recommended

HP explains the issue here:

 

https://support.hp.com/us-en/document/c05318138

 

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‎08-01-2018 04:37 AM

HP Recommended

This may help some of you. Unfortunately my printer is not listed. This does not solve my problem.

 

https://support.hp.com/us-en/document/c05308850

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‎08-01-2018 04:49 AM - edited ‎08-01-2018 05:28 AM

HP Recommended

HP’s official fogger:

 

The purpose of dynamic security feature is to protect HP’s innovations and intellectual property, maintain the integrity of our printing systems, ensure the best customer printing experience, and protect customers from counterfeit and third-party ink cartridges that do not contain an original HP security chip and infringe HP's intellectual property.

 

Reality:

 

“Theory and practice are the same in theory.” -Yogi Bera

  

 

And lets not not forget this:

https://youtu.be/TME0xubdHQc 

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‎08-01-2018 05:14 AM - edited ‎08-02-2018 03:34 PM

HP Recommended

The truth is your printer will accept cartridges from any region after the initial firmware upgrade but after that it will only accept cartridges that match the first cartridge you installed after the firmware upgrade. But if you buy the cartridge online and it’s from a different region then you are locked into that region. Crazy, right?

 

 

I am beginning to think this is a Catch-22.

 

https://www.urbandictionary.com/define.php?term=catch%2022 

 

 

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‎08-01-2018 08:53 AM

HP Recommended
@dfoss wrote:

The truth is your printer will accept cartridges from any region after the initial firmware upgrade but after that it will only accept cartridges that match the first cartridge you installed after the firmware upgrade. But if you buy the cartridge online and it’s from a different region then you are locked into that region. Crazy, right?[snip]

The issue you are having is because you installed Z20 cartridges in your printer as the first regionalized cartridges, and now your printer is locked to the Z20 region.  Since you are in the US the proper cartridges are Z10.  

 

You need to have a regionalization reset performed on your printer.  This can only be done by specialized support agents from HP.  Your case has been escalated, someone from HP should be contacting you through private messaging in a few days to get this resolved.  Look for a private message from an HP agent requesting more information from you.  Posting a bunch of random responses will not get this done any faster - you need to wait for the HP agent to contact you.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎08-01-2018 09:01 AM - edited ‎08-01-2018 09:13 AM

HP Recommended
@dfoss wrote:

HP’s official fogger: 

The purpose of dynamic security feature is to protect HP’s innovations and intellectual property, maintain the integrity of our printing systems, ensure the best customer printing experience, and protect customers from counterfeit and third-party ink cartridges that do not contain an original HP security chip and infringe HP's intellectual property. 

Reality: 

“Theory and practice are the same in theory.” -Yogi Bera  [snip]

The issue you have has nothing to do with dynamic security, despite your several posts on the subject.  Your issue is a regionalization issue, it has nothing to do with third party cartridges.  Once a regionalization reset is done on your machine it will then accept the proper (for your location) Z10 cartridges.

 

Until a regionalization reset is performed your printer will only accept universal (pre-2017) cartridges or the Z20 cartridges that it has been locked to.

 

Edit -  I got a dozen (literally) email message in my inbox this morning from the posts and edits you made.  I will be unsubscribing to this thread to avoid more of the same.  I trust that at some point HP will resolve your issue and you will return to this thread and mark it as resolved.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎08-02-2018 05:23 PM - edited ‎08-02-2018 05:24 PM

HP Recommended

Finally have someone who said they are going to escalate the issue.  Here is the info you will need to collect.

 

In order to assist you I will need additional information.  Once I receive your response, I will forward it to my colleagues.
     
Please include:
             Your Full Name: 
              Contact Number:  No dashes- or dots... No spaces  
              Email Address: 
              Country Location: 
              Serial Number: 
              Product Model Name
              Any HP Case Numbers or HP Service Ticket numbers:   
              Description of issue: 
              Forum Name:

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