The following ink Cartridges appear to be missing or damaged. Black pentagon.

[tvb69]

HP Photosmart Premium C309a

Black pentagon symbol 564XL cartridge.

Just installed new one. I've had this problem in the past every time I change print cartridges. I've been able to clear it by turning machine on and off and removing and replacing print cartridges one by one. Not for the past week that I've tried this old solution. I need help. Thanks. 

[Nal_NR]

Hi @tvb69,

Welcome to the HP Support Community. 

I'd like to help!

Hope you are using HP genuine cartridges. 

Meanwhile, I want  you to go through this document here and see how it goes 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @tvb69,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @tvb69

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us.