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‎03-29-2020 11:26 AM

HP Recommended
Product: Hp printer 415 ink tank
Operating System: Other

I have a hp deskjet all in one printer and While the paper is being feeded the paper gets tilted and gets struck in between so i dont know whether it is a roller problem or any other problem.

1 REPLY 1

‎04-01-2020 06:20 AM

HP Recommended

Hi @Nagwan

Welcome to the HP Support Community. This could be an issue with the paper pick rollers. I'd be happy to assist you. Let us try these steps:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to know different methods of updating printer firmware.

 

Also, perform steps 1 and 2 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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