The ink cartridge keeps asking to be reset

cjt612 · ‎04-20-2018

The ink cartridge keeps asking to be reset. It is an new cartridge per instruction to change it.

I have to open the door, reset cartridge between each print job. There has to be a solution, right?

sandytechy20 · ‎04-21-2018

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting cartridge error and it is asking to reset it. I will be a delight to assist you here.

Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:

What is the exact error message you are getting?

Meanwhile

Clean the electrical contacts

Gather the following materials:
- Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
- Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
  
  CAUTION:
  
  Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
Turn on the printer, if it is not on already.
Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

The carriage moves to the center of the printer.

Figure : Opening the ink cartridge access door
Wait until the printer is idle and silent before you continue.
Disconnect the power cord from the rear of the printer.
Disconnect the USB cable, if it is connected.
To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.
Pull up on the ink cartridge to remove it from the slot.

CAUTION:

Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

Figure : Removing the ink cartridge
1. Lift the lid
2. Gently push the lid back
3. Pull up on the ink cartridge
Hold the ink cartridge by its sides.

Figure : Hold the ink cartridge by its sides
Inspect the contacts for ink and debris buildup.

CAUTION:

Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

Figure : Do not touch the contacts or nozzles
Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

CAUTION:

Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.
Dip a clean foam-rubber swab or lint-free cloth into distilled water, then squeeze any excess water from it.
Clean only the copper-colored contacts, then allow the ink cartridge to dry for approximately 10 minutes.

Figure : Clean the contacts
Lightly moisten another foam-rubber swab with distilled water, then squeeze any excess water from the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the printer.
Clean the carriage contacts.

Figure : The carriage contacts
Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.
Close the lid on the ink cartridge slot to secure the ink cartridge into place.

Figure : Inserting the ink cartridges
1. Insert the ink cartridge
2. Close the lid
3. The color ink cartridge is on the left, and the black ink cartridge is on the right
Repeat these steps to clean, then reinsert the other ink cartridge.
Close the ink cartridge access door.

Figure : Closing the ink cartridge access door.
Reconnect the power cord to the rear of the printer.
Reconnect the USB cable, if you previously disconnected it.
Turn on the printer if it does not turn on automatically.

Reset the printer

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.

NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.

You can refer this HP Document for more assistance: https://hp.care/2sYyA3c

Let me know how it goes.

Cheers.

Sandytechy20
I am an HP Employee

cjt612 · ‎04-21-2018

Hi Sandy, I had already found a post with those recommendations. Unfortunately, after doing them, I still have the error message. Here it is:

" Remove and reinstall the indicated ink cartridge, making sure it is correctly installed. If this message continues, replace the ink cartridge. "

I did replace the cartridge too. Also this is HP ink from the instant ink program.

Other options to get out of the loop of resetting the cartridge?

@sandytechy20wrote:
@cjt612

Thanks for taking an interest in the HP Support Forums After reading your post I see that you are getting cartridge error and it is asking to reset it. I will be a delight to assist you here.
Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score.:)

For better clarity and to assist you better I would require more information regarding this:
What is the exact error message you are getting?

Meanwhile

Clean the electrical contacts
Gather the following materials:
Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)
Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)
   CAUTION:
Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.
Turn on the printer, if it is not on already.
Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.
The carriage moves to the center of the printer.
Figure : Opening the ink cartridge access door
Wait until the printer is idle and silent before you continue.
Disconnect the power cord from the rear of the printer.
Disconnect the USB cable, if it is connected.
To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.
Pull up on the ink cartridge to remove it from the slot.
   CAUTION:
Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.
Figure : Removing the ink cartridge

Lift the lid
Gently push the lid back
Pull up on the ink cartridge
Hold the ink cartridge by its sides.
Figure : Hold the ink cartridge by its sides
Inspect the contacts for ink and debris buildup.
   CAUTION:
Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.
Figure : Do not touch the contacts or nozzles
Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.
   CAUTION:
Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.
Dip a clean foam-rubber swab or lint-free cloth into distilled water, then squeeze any excess water from it.
Clean only the copper-colored contacts, then allow the ink cartridge to dry for approximately 10 minutes.
Figure : Clean the contacts
Lightly moisten another foam-rubber swab with distilled water, then squeeze any excess water from the swab.
Use the swab to clean the electrical contacts in the carriage, located inside the printer.
Clean the carriage contacts.
Figure : The carriage contacts
Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.
Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.
Close the lid on the ink cartridge slot to secure the ink cartridge into place.
Figure : Inserting the ink cartridges

Insert the ink cartridge
Close the lid
The color ink cartridge is on the left, and the black ink cartridge is on the right
Repeat these steps to clean, then reinsert the other ink cartridge.
Close the ink cartridge access door.
Figure : Closing the ink cartridge access door.
Reconnect the power cord to the rear of the printer.
Reconnect the USB cable, if you previously disconnected it.
Turn on the printer if it does not turn on automatically.
Reset the printer
Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
Wait until the printer is idle and silent before you proceed.
You can refer this HP Document for more assistance: https://hp.care/2sYyA3c

Let me know how it goes.
Cheers.

Raj1788 · ‎04-22-2018

@cjt612

Thanks for the reply.

It looks like you were interacting with sandytechy20, but he is out for the day & I'll be glad to help you out.
I'm Raj1788 & I'm at your service.

Appreciate all your efforts.

I would personally suggest you contact our HP phone support for one on one interaction.

If your product is out of warranty, then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Sign in / sign in as a guest

Step 3. Enter the product number or select to auto detect

Step 4. Scroll down to "Still need help? Complete the form to select your contact options"

Step 5. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

Keep me posted on further assistance. Hope that helps!

Have a great day ahead!

Cheers:)

Raj1788
I am an HP Employee

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