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‎09-25-2020 09:53 AM

HP Recommended
Product: printer 6978
Operating System: Microsoft Windows 10 (64-bit)

I put in the new ink cartridges. They do not print. I took them to Staples. Staples teter showed the cartridges do not work. 

Category:
1 REPLY 1

‎09-28-2020 09:15 AM

HP Recommended

@Dorita2

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

 

  • What is the product number of your printer?
  • What is the exact issue you are facing?
  • Are you getting any cartridge error?
  • Have you performed any troubleshooting steps before posting?

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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