The light beside the capital I is solid red, but the printer works. Why is this light on?

[Jennryan1996]

HP2700 all in one printer/scanner. The red light is on and solid next to the capital I on the left side of printer. Why is this light on? The printer says its ready to accept my files. Using Windows 10 64 bit OS.

[A_Gayathri]

Hi @Jennryan1996,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the solid red light beside the capital "I" on the HP DeskJet 2755e All-in-One Printer indicates that there is an issue that needs attention. Here are a few common reasons why this light might be on:

• Ink Cartridges: The ink cartridges might need attention. This could be due to low ink levels, improperly installed cartridges, or cartridge alignment issues.
• Paper Jams: There might be a paper jam or some sort of obstruction in the paper path.
• Printhead Issues: The printhead could be clogged or not seated correctly.
• Printer Error: There might be a general printer error or internal issue that needs troubleshooting.
• Steps to Resolve the Issue:
• Check Ink Cartridges: Make sure the ink cartridges are properly installed and have sufficient ink. Remove and reinstall them if necessary.
• Inspect for Paper Jams: Open the printer’s paper tray and check for any paper jams or obstructions. Clear any jams you find.
• Clean Printhead: Perform a printhead cleaning using the printer’s built-in maintenance options. This can often be done through the printer's control panel or the HP Smart app.
• Reset Printer: Try turning off the printer, unplugging it from the power source for about 60 seconds, then plugging it back in and turning it on.
• Check Printer Status: Sometimes, checking the printer's status or error messages on the control panel or HP Smart app can provide more specific information about the issue.

Refer to this document: HP DeskJet 2755e All-in-One Printer User manual 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Jennryan1996]

thank you for this answer. I do have to change the ink cartridge so this makes sense.

[A_Gayathri]

@Jennryan1996 ,

That's great! Happy to hear that. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!