• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-26-2020 01:47 AM

HP Recommended
Product: Office Jet Pro 7720

I purchased the HP Office Jet Pro 7720 today.  I set it up and go to do a test print.  At this point I get the error message "the printhead appears to be missing, not detected or incorrectly installed".  I have done the suggested fixes, of unplugging etc.  But to no avail and I am at a loss as to what to do now.  Its brand new so I am a tad confused.  Any ideas?

1 person had the same question
1 REPLY 1

‎07-28-2020 12:22 PM

HP Recommended

@Izzybjenn

 

Welcome to the HP Support Community.

 

If you've tried all the steps from here: https://support.hp.com/in-en/product/hp-officejet-pro-7720-wide-format-all-in-one-printer-series/768..., I recommend you to contact the HP Support Team for a replacement or the place of purchase for an exchange.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.