The red X is still lit after unplugging and replugging in the computer.

[Larry278]

'the red x is lit on my HP 6455e printer. There are 3 print jobs in que but it will not print. What should I do. 

[A_Gayathri]

Hi @Larry278 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the red "X" light on your HP ENVY 6455e printer and print jobs are stuck in the queue, it may indicate an issue with connectivity, a pending error, or paper/ink issues. Here are some steps you can try to resolve it:
 

Clear the Print Queue:

• On your computer, go to Settings > Devices > Printers & Scanners.
• Select your HP printer, click Open Queue, and then Cancel All Documents to clear any stuck jobs.

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, and wait about 60 seconds.
• Plug the printer back in and turn it on to see if the red "X" light disappears.

Check for Paper or Ink Issues:

• Open the paper tray and check for any jams or misaligned paper.
• Open the ink cartridge area to ensure the cartridges are correctly installed, and check for any low ink notifications on the printer’s display or in the HP Smart app.

Re-establish the Printer Connection:

• For WiFi-connected printers, check your network connection by rebooting your router.
• Run HP Smart on your computer and reconnect the printer to your WiFi if needed.

Update Printer Firmware: Update the firmware on an HP printer

• Using the HP Smart app, go to Printer Settings and check for any available firmware updates, as this can sometimes fix recurring errors.

Run the HP Print and Scan Doctor: HP Print and Scan Doctor

• If you're on Windows, download and run the HP Print and Scan Doctor tool from HP's website. This tool can diagnose and fix common printer issues.

Refer to this document: HP ENVY 6055 All-In-One Printer User manual

I hope this helps. 

Take care and have a good day.

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