The warranty on my HP Envy Series printer is up so HP is no longer providing any support.

[JT-Canada]

The warranty on my HP Envy Series printer is up so HP is no longer providing any support.  That’s unbelievable.  I’ve had three HP printers over the years and have been a loyal client.  I’ve been trying for three weeks to solve my problem.  My printer would only print documents from my Microsoft Mail screen but nothing from the web.  It kept saying that my printer was not connected.  Eventually, they said, sorry … we’re unable to fix the problem and to contact my network administrator.  As I tried everything under the sun to fix the printing error, I’ve now ended up with a printer that blinks E and I can’t print from anywhere.  It says either my ink cartridges are empty or there is a problem with my account.  Neither is true.  Can you please guide me as to where I can find a repair.  Thank you.

[Samrit26]

Hello,

I understand why you’re upset — and I’m going to be very straight with you, both technically and about HP’s support model, so you’re not left guessing or chasing the wrong fix again.

Take this as mentoring, not a script.

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First: let’s separate the issues (this matters)

You actually have two different problems, and they got mixed together:

1️⃣ Printing from Mail but not from the web (earlier issue)

That was not a printer hardware problem.
That was almost certainly:

• Windows print spooler / driver corruption or

• A browser-specific printing path issue (Edge/Chrome sandboxing)

HP telling you to “contact your network administrator” was lazy but not technically wrong — that problem was PC-side, not printer-side.

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2️⃣ Current issue: Blinking “E” on the printer (this is now the real problem)

On HP Envy series printers, a blinking “E” means:

The printer is in an error state that blocks printing at firmware level

This is not caused by:

• The web browser

• Windows

• Network settings

It is caused by one of the following (in priority order):

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What “Blinking E” actually means on HP Envy

Most common causes

1. Ink system authentication failure

2. HP account / Instant Ink entitlement issue

3. Cartridge read error (even if ink is full)

4. Firmware stuck in protection mode

Important truth:

HP Envy printers are consumer devices, not repairable business hardware.

There is no supported component-level repair for them once firmware or ink system fails.

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Step-by-step: what you should try (only what still makes sense)

Step 1: Power + ink system reset (critical)

Do this exactly:

1. Power printer ON

2. Remove both ink cartridges

3. With printer ON, unplug power cord from the back

4. Wait 60 seconds

5. Plug power back in

6. When prompted, reinstall cartridges

If the E stops blinking → print test page
If not → continue

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Step 2: HP account / Instant Ink check

Even if you think it’s not related, you must verify this.

Ask yourself honestly:

• Was this printer ever enrolled in HP Instant Ink?

If yes:

• Log into your HP account

• Confirm the printer shows Active

• If subscription lapsed → printer may block printing

HP does this at firmware level. This is not repairable offline.

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Step 3: Test with non-HP / refilled cartridges (if applicable)

If you are using:

• Refilled cartridges

• Third-party cartridges

Then:

The printer may be intentionally disabling itself.

HP Envy firmware is aggressive about cartridge authentication.

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Now the hard truth about “repair”

You asked:

“Can you please guide me as to where I can find a repair?”

I need to be honest and clear:

❌ HP Envy printers are not economically repairable

• No authorized repair centers for consumer inkjets

• No supported firmware reflash for ink errors

• No field-replaceable ink system parts

Even HP will not repair these, warranty or not — they replace them.

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Your realistic options (I won’t sugarcoat this)

Option 1: Replace the printer (most common outcome)

If you want:

• Less ink drama

• No account lockouts

• Longer usable life

Then avoid consumer Envy models.

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Option 2: Switch to HP Laser (recommended)

If you don’t need color photos:

• HP LaserJet (monochrome or color)

• No ink authentication nonsense

• No Instant Ink dependency

• Far longer lifespan

This is what I advise loyal customers who are fed up.

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Option 3: Third-party repair shop (low success rate)

Some local shops may:

• Attempt ink system reset

• Try EEPROM tricks

⚠️ Success rate is low, cost often > printer value.