The yellow info light, red X light, & green light are on at the same time.

[CateWin]

At one time, the yellow info, red X, & green ok lights were on at the same time.  When I try to print, the red X light comes on, then the green light at the same time.  I can physically push the green button & things will print.  I have reset the printer several times, but have not removed & reinstalled printer.  HELP!

[Kumar0307]

@CateWin, Welcome to the HP Support Community! I’m here to help.

To assist you better, is the printer connected wirelessly?

• Are you using the HP Smart app to print?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?

For now, kindly follow the steps mentioned in this document to resolve this issue - Blinking Lights and Error Codes

Run HP Print and Scan Doctor to diagnose and fix any driver issue

Click here to download the file. Once downloaded, make sure to run the file to start the installation and click on 'Fix printing'.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[CateWin]

Thank you, Kumar. Life has been crazy for me, & my printer has taken a back seat. I will try those fixes.

Catherine

[Kumar0307]

@CateWin

Hi, did you find time to perform the steps and check if the issue is resolved?

Let me know how it goes.