There is a problem loading your smart task

[hvalerius]

When I try to scan a document after I was ask to run an update the HP app gives me the following message "There is a problem loading your smart task"

[asmita6658]

Hi @hvalerius

Welcome to the HP Support Community. 

I'd suggest try re-installing the HP Smart app and check. If the issue still persists, try these steps -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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[Theod00r]

Checkout Kristofs fix for the problem:

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Smart-Task-locks-system-up-with-error-in-...

Then I pushed the "bell" in the upper richt corner,
Select Smart Task.

An interface opens saying that there aren't any Smart Tasks registered yet.

Closed the interface, tried to scan again

[JonW · Accepted solution]

If you are having problems with the HP Smart app the new feature Smart Tasks

A new version of HP Smart has been released and uploaded to the Microsoft Store.

This version has fixes in for Smart Task problems.

To update the App

On the taskbar, select the Microsoft Store icon.
If you don't see the Microsoft Store icon on the taskbar, it might have been unpinned. To pin it, select the Start button, type Microsoft Store, select Microsoft Store , then choose More > Pin to taskbar .
Select More > Downloads and updates, and choose the Get updates button.

If you need more info on updating Windows Store apps please chack out this link

[Theod00r]

Installed the HP Smart app through the Windows Store.

The app works fine and seems to have solved the problem.

Thanks for the update!