There is a problem with the printer or ink system.

[JLO123]

There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP. I tried this and it didn't work.

[Nal_NR]

Hi @JLO123,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Step 1: Check for obstructions in the carriage path

• Clear obstructions from the carriage area inside the printer.
• With the printer on, disconnect the power cord from the rear of the printer.
• Open the door to access the carriage inside of the printer.
• Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

• Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

• Close the carriage access door.
• Reconnect the power cord to the rear of the printer, and then turn the printer on.
• If the error persists, continue to the next step.

Click here for the remaining steps. 

Hope this helps! Keep me posted for further assistance

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