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‎05-09-2025 10:05 AM

HP Recommended
Product: HP Officejet 6700 Premium e-All-in-One Printer - H711n
Operating System: Microsoft Windows 7 (64-bit)

There is a problem with the printer or ink system. Turn printer off, then on.  If problem persists, contact HP.  Tried off/on.  No results.  No error code(s) provided.

Reply
1 REPLY 1

‎05-10-2025 10:47 AM

HP Recommended

Hi @XP-HOME,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Restart the Printer: You've already tried turning the printer off and on. Ensure that the printer is powered off for at least 60 seconds before turning it back on again.

Check Ink Cartridges:

  • Remove and Reinsert Cartridges: Open the printer’s ink cartridge access door and remove each cartridge. Carefully reinsert them, ensuring they click into place properly.
  • Inspect Cartridges: Check for any visible damages or ink leaks on the cartridges. If damaged, you may need to replace them.

Inspect and Clean Printer Components:

  • Contacts and Cartridges: Use a lint-free cloth to gently clean the copper-colored contacts on the cartridges and corresponding contacts in the printer.
  • Printhead: If possible, clean the printhead following the instructions in your printer manual or on the HP support website.

Update Printer Firmware: Make sure your printer firmware is up to date. You can find firmware updates on the HP support site for your printer model.

Check for Blockages: Ensure there are no paper jams or blockages inside the printer. Even small debris can cause errors.

Reset the Printer:

  • Unplug the printer from the power source while it is turned on.
  • Wait for about 60 seconds, then plug it back in and turn it on.

Run a Printer Diagnostic: Use the HP Print and Scan Doctor tool to diagnose and resolve printer issues (you can download it here)

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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