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‎09-21-2018 11:15 AM

HP Recommended
Product: hp officepro 8710
Operating System: Microsoft Windows 7 (64-bit)

The boards suggest that solving this problem requires returning to the factory settings...which I have done. It also suggests pushing the "back button" 4 times. There is no back button on my printer interface. And I can not seem to find the wi-fi setup options. Frustrating!

5 people had the same question
2 REPLIES 2

‎09-21-2018 12:26 PM

HP Recommended

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.

Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
1. Press return arrow 4 times
2. Press support menu
3. Press right hand arrow 2 times to Resets menu and press ok
4. Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)
Maybe this will work for you.

I am A certified Copier Technician.
It is so nice to give some help where possible and the forum is a great idea Thank You.Sometimes a picture speaks louder than words to find a solution.Should you find my help use full just give some credit for my effort please.
.Thank You.Copier-Pro
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I'M NOT AN HP EMPLOYEE AND DO ANSWER THESE QUESTION ON MY OWN BEHALF.
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‎09-21-2018 02:47 PM

HP Recommended

Where are the arrows? There is no return arrow on my screen on the printer. There is no button to push back 4 times. How can I fix this when there are no arrows, or back or forward buttons. - Mike

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