Toner error

[melkphillips]

I have MacOS Ventura 13.4.  My printer is a HP Laserjet Pro MFP M227fdw.  I just replaced the toner cartridge with a HP CF230X.  It is still showing that toner is low.  How can I change to show that it was just replaced and not have any more error messages? I do not, and will not, do Instant Ink.

[Valsimot]

Print the supplies status page from the printer reports menu, scan and post it here.

[melkphillips]

 

This is what pops up several times an hour if I am printing.  It is very annoying, especially since it is a brand new cartridge that I bought and replaced on 05/15/23.

[melkphillips]

It won't let me authenticate it, bc it says the server is or internet connection is not available.  I'll try to get a photo of that later (BTW, it wouldn't let me attach a .pdf.  I had to send a photo).

[Valsimot]

There is nothing to reset, your toner is defective, it has printed 55 pages and shows as empty. You need to get it back to a place of purchase for a replacement include a supplies status page with the defective toner.

[melkphillips · Accepted solution]

I will definitely try that and let you know. Thanks for all your help.  I was update on all my firmware & couldn't figure it out. Thanks for all the help.  I have never had a defective ink or toner cartridge before.  Wow 

[melkphillips]

This worked.  Thanks again for all the help.  It was greatly appreciated.  The manager at Office Max/Office Depot said that they have had several defective cartridges in the last couple months.