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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Touch screen on printer not responding

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09-06-2020 11:03 AM
Hi the printer is working fine through computer but the touch screen will not respond. It is lit up but appears the bottom section is not responding. it means i cant copy etc or even change cartridge
09-09-2020 05:16 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please try these steps
- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
Also ensure the Firmware is up to date. Link: https://support.hp.com/in-en/document/c02919168
Keep me posted
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
09-16-2020 05:26 AM
Thanks for keeping us posted
If the issue persists and still only part of the screen si working, this would be a Hardware issue
Please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee