Transfer almost a full cartridge from a bad printer to a new one produces errors

[DavidBax]

I had a printer that used #63 cartridge and after 4 years of light use it broke. Since the cartridges in the printer were original HP and at least 90% full. I decided to buy another HP printer that used the same cartridge, so I bought the Office Jet 5258. Upon installing the old cartridges' (black and color) I got an error of 'not original' Which made clear to me that the method that HP uses to know what is original and what is not is flawed. The strangest symptom was that before printing a job I would have to open the cartridge bay open one latch and close it (not even taken the cartridge out) close the bay and print. After printing the error would appear again, and same processes before every printing. The troubleshooting software showed me that the cartridge is almost full. Obviously, the HP software is programed to annoy the user until one might buy another cartridge.

I wonder if there is a way to tell the printer or printer software that it is wrong and the cartridge is HP original bought for over $60.00 and never refilled?

[Jay_G24]

Hi @DavidBax,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing cartridge error.

Try the below suggestions -

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

Clean the ink cartridge and carriage electrical contacts

Remove any debris or buildup from the contacts on the cartridges and in the carriage.

Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

Remove the cartridge indicated in the error message from the carriage.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

Holding the cartridge by the sides, remove any protective tape that still might be on the contacts.

CAUTION:

Do not touch the ink nozzles or the copper-colored electrical strip. Touching or trying to remove these parts can result in clogs, ink failure, and bad electrical connections.

Lightly dampen a lint-free cloth with distilled water, and then wipe the copper-colored contacts on the cartridge.

Lightly dampen a lint-free cloth or swab with distilled water, and then clean the electrical contacts in the carriage.

Wait 10 minutes for the contacts to dry, and then reinsert the cartridge into its color-coded slot.

Repeat these steps for the other cartridge if it was indicated in the error message.

Close the door or lid to the cartridge access area.

If the error persists, clean the cartridge and carriage contacts a second time.

 

Try the single-cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

• remove the black ink from the printer, leave the color in and try printing 
• then remove the color ink and, insert the black  in and try printing 

Hope this helps! Keep me posted. 

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