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‎12-04-2019 10:43 AM - last edited on ‎10-30-2020 04:01 PM by

HP Recommended
Product: HP DeskJet 3634
Operating System: Mac OS X 10.10 Yosemite

My printer indicates an orange light by the ink showing that there is some issue/error with the tri color cartridge. I'm really confused by this because I have never even printed anything in color. I have just been using the printer with the color cartridge taken out because when it is in, it gives the error and does not allow any printing. I now have something I need to print in color and know that this ink cartridge is full (it is also the exact one that came with the printer originally).  I'm so frustrated!!

2 REPLIES 2

‎12-04-2019 10:45 AM

HP Recommended

(Also, I think this just went under instant ink - I don't have instant ink specifically, just the cartridges that came with the printer).

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‎12-06-2019 11:08 AM

HP Recommended

Hi @mgt07

 

Welcome to the HP Support Community. 

 

Please try these steps - HP Inkjet Printers - Ink Cartridge Errors

 

Update the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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