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‎01-02-2019 06:25 PM

HP Recommended
Product: deskjet3755
Operating System: Mac OS X 10.11 El Capitan

My printer keeps saying I have an error with my Tri-color ink cartridge.  I contacted HP support via chat last week, followed instructions and it worked. But when I tried to print today, the same thing keeps happening. I cannot unplug, take out cartridge, clean ports, put back in  and turn on every single time. Can I get a replacement cartridge as I am enrolled in instant ink?

1 person had the same question
1 REPLY 1

‎01-03-2019 04:39 AM

HP Recommended

@kjh51

 

Greetings!

 

Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the ink cartridge.

 

Appreciate you trying the steps. Don't worry, I'm here to help. 

 

Please respond to the private message I've sent out and I'll help you out, accordingly. 

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers. Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response.

 

Help us, help you and Take care.

Asmita
I am an HP Employee

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