Tried to use 951 Xl cyan to rpealce ink in HP 8600. Error messages and printer not working. WHY

[CurtisE111]

I tried to use 951 Xl cyan to replace ink in HP 8600. Error messages and printer not working. WHY? Never had this issue before. There is nothing wrong with print heads etc. Is this the z10 vs z20 thing? Is HP trying to force me to buy a new printer? If so, it won't be another HP

[A_Gayathri]

Hi @CurtisE111,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing issues with your HP Officejet Pro 8600 Plus printer after attempting to replace the cyan ink cartridge. There could be several reasons why you're encountering error messages and printer malfunctions:

• Compatibility Issue: It's possible that the 951 XL cyan cartridge you've purchased is not compatible with your printer model. While the cartridge might fit physically, it may not be recognized by the printer due to differences in firmware or chip technology.
• Faulty Cartridge: Sometimes, ink cartridges can be defective or damaged, causing them not to work correctly with the printer. If you have another 951 XL cyan cartridge available, you could try using that to see if the issue persists.
• Firmware Update:  Make sure the firmware drivers are up to date Update the firmware on an HP printer
• Printer Configuration: There could be a misconfiguration or setting in the printer's software that's causing it to reject the cartridge. Resetting the printer to its default settings or checking the ink cartridge installation process might help resolve the issue.
• Genuine Cartridge Requirement: Some printers are designed to work optimally only with genuine HP cartridges. While third-party cartridges may fit physically, the printer may not recognize them or display error messages to encourage the use of genuine cartridges.

Refer to this document:   HP Officejet Pro 8600 Plus e-All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

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