Triplicate printing

[MANewby]

My printer is now printing in triplicate.  Recently I did a remote rescue when the printer was printing duplicate.  Now printing triplicate.  Any suggestions?

[Gaya1239]

Hi @MANewby,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

• May I know

1. Since when are you facing this issue

2. Have you made any changes on your Printer post that this issue raised

I understand you are facing an issue with your HP ENVY 6055e All-in-One Printer printing in triplicate, this could indicate an issue with the printer driver or settings. Here are some steps to resolve this:

1. Check Print Settings

• Windows:
  1. Open the document or file you want to print.
  2. Press Ctrl + P to open the Print dialog.
  3. Click on Printer Properties or Preferences.
  4. Ensure that the Copies setting is set to 1.
• Mac:
  1. Open the document.
  2. Click File > Print.
  3. In the Print dialog, check that the Copies field is set to 1.

2. Update Printer Drivers Software and Drivers for HP ENVY 6055e All-in-One Printer

1. Go to the HP Support website.
2. Search for your printer model (HP ENVY 6055e).
3. Download and install the latest drivers and software for your printer.
4. Restart your computer after installation.

3. Reset the Printer

1. Turn off the printer.
2. Unplug it from the power source for at least 60 seconds.
3. Plug it back in and turn it on.
4. Retry printing.

4. Uninstall and Reinstall the Printer

• Windows:
  1. Open Control Panel > Devices and Printers.
  2. Right-click on your printer and select Remove device.
  3. Reinstall the printer using the latest HP drivers.
• Mac:
  1. Go to System Preferences > Printers & Scanners.
  2. Select your printer and click the minus (-) button to remove it.
  3. Re-add the printer and check the settings.

5. Test Another Application

• Print a document from a different app to check if the problem persists.
• If the issue is application-specific, adjust the app’s print settings.

6. Update Firmware Update the firmware on an HP printer

1. Open the HP Smart App.
2. Navigate to your printer and check for firmware updates.
3. Install any available updates and reboot the printer.

If none of these steps resolve the issue, it may be necessary to perform a factory reset on your printer.

Refer to this document: HP ENVY 6055e All-in-One Printer User manual 

HP DeskJet, ENVY 6000, 6400 printers - No black ink, wrong colors, other print quality issues
 HP print settings guide
 

I hope this helps. 

Take care and have a good day.

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