• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
Dell Inspiron 14
Microsoft Windows 10 (64-bit)

Hi. I just took my printer out of the box and set it up about an hour and a half ago. For the past hour I have been trying to print and it will not let me. The first test page printed and that is it. The HP Smart app says it's ready and connected. According to to everything is alright, but still nothing will print. I've tried printing through the app and sending the document straight to the printer. The wireless light was on and the info light was on. I've turned off the printer, but the power button continues to blink. Please help because I really don't feel like taking it back to the store. 

1 REPLY 1
HP Recommended

@Mihoshi05, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print. Let us try these steps:

 

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

The Power light blinks at a steady interval when the printer is processing a print job. If the Power light blinks fast, the ink cartridge door might be open, or the printer might be in an error state.

Refer to - Blinking Lights to resolve this issue.

 

for assistance with first-time printer setup, click here.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.