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‎11-30-2022 04:28 AM - last edited on ‎11-30-2022 10:54 AM by Retired

HP Recommended
Product: HP OfficeJet 3831 All-in-One Printer

When I hit the Print button, the printer does not react but the print job gets stuck in the print queue. If I run the troubleshooter, it tells me that "printer is not the default printer" though I have set it up as default printer. Running the troubleshooter clears the problem, the printer prints eveything in the print queue until I hit the print button next time when the whole cycle repeats itself. This happens no matter which program that I am printing from.

1 REPLY 1

‎12-04-2022 05:34 AM

HP Recommended

Hi @ivorb2001,

 

Welcome to the HP Support Community

 

I understand you need information regarding setting your Printer as default. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

Try to uninstall HP Smart and then update your PC once

Once Updated - Restart the printer and then try to install HP Smart again

 

If the issue persists, then please follow the steps mentioned in this document: 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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