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‎08-01-2020 09:09 AM

HP Recommended
Product: HP Envy 5540
Operating System: Microsoft Windows 10 (64-bit)

I have spent a frustrating few hours and lots of paper and ink trying to print a photo in colour.  No matter what I try it changes the setting from colour to mono every time.   I have reinstalled the printer , updated software, everything I can think of .

 

I still have the same issue , please can anyone help asap

 

Thank you 

1 REPLY 1

‎08-01-2020 11:21 PM

HP Recommended

Hi,

Try following below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference.

 

Try printing and check for any change, if the same remains try printing using the newly added print queue copy and check.

Shlomi



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