Trying to print wedding invitations

[mipha]

So I just bought a HP DeskJet 4120e due to old printer not working properly. I am wanting to print off my wedding invitations in A6 and borderless, but every time I try it just comes up with a printing error and refuses to do it.

Does anyone know what to do? This is also part of my small business, and I really need it to work. Am I missing something?  Because even the custom paper option doesn't work. Only way it prints is bordered from my phone, but I need to do it from my PC as that's where I design them all.

I would appreciate any help, whether it's the printer issue or paper recommendations (had to use a 300gsm A6 card for my old printer)

[Dragon-Fur]

@mipha 

Welcome to the HP User Community.

This printer series does not support Borderless printing.

The printer requires a larger border along the bottom edge.

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

Reference / Example Specifications

Product Specifications for the HP DeskJet Plus 4120 All-in-One Printer (3XV14B)

and

Media Size (facet)	Letter; A4; Legal; B5
Media Sizes Custom (imperial)	3 x 5 to 8.5 x 14 in
Media Types	Plain paper, photo paper, brochure paper, envelopes and other specialty inkjet papers
Media Weight Recommended (imperial)	20 lb
Media Weight Recommended (metric)	75 g/m²
Media Weights Supported, By Paper Path (Imperial)	Letter: 16 to 32 lb; HP envelopes: 20 to 24 lb; HP cards: up to 110 lb; HP 4 x 6 inch photo paper: up to 145 lb
Media Weights Supported, By Paper Path (metric)	A4: 60 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP cards: up to 200 g/m²; HP 10 x 15 cm photo paper: up to 300 g/m²

Printer Software

To access the printer features available on the printer,

If you have not done so,

Install the Full Feature Software / full driver printer software

How-to Video example

HP Deskjet Plus 4152 |4155 |4158 : Download & Install HP Full featured Software on a Win 10 computer

Custom Paper Size

After the full driver printer software is installed,

The printer supports Custom Paper Size form setup

 Create Custom Paper Sizes

Example - Custom Paper Size Form

Custom_Paper_Size_Form_Examples_3

Paper Size & Type

After loading / changing the paper,

Alert the printer to the paper in the tray.

For printers (like this model series) that do not include a printer display panel,

Use the Embedded Web Server (EWS) to check / modify the paper size & type

Reminders

• Access to EWS is available from your browser and from within HP Smart
• HP Smart Mobile requires that you edit / manage the paper size & type before you open the content to be printed
• When the size of paper you are using is not in the EWS paper list, look for and add Custom Size (where / if supported)

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Printing content

Reminder

Printing - regardless of the installation of the full driver and the HP Smart application - does not support Borderless.

Example - HP Smart - Windows - Simple Photo Print - A4

HP_Smart_W10_Print_Photo_A4_All_3

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 4120e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Exclusive HP+ Help > Click Contact Us link in the Orange box

Note that HP+ assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.  Example of "not HP+" model Home Page:  HP DeskJet Plus 4120 All-in-One Printer 

 HP+ Printers – HP Store / Information

 HP+ Printers

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[mipha]

Thank you, so looks like where I bought it from was misleading and false advertising. I'm going to look into sending it back and getting a different one that can do everything I need it to

[Dragon-Fur]

@mipha 

You are welcome.

Sometimes we don't get to give the answer wanted...

If you are using your printer for business and your budge will allow it,

Consider a top-of-line Officejet Pro printer.

Yes, OfficeJet Pro models, especially the top-shelf models, do cost a lot more up front.

When considering any brand, start at the top (best printer for the brand), check the Tech-Specs, decide what you need compared to what you want, check what's available in your price range.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[mipha]

I really appreciate it, I'm appalled that it was falsely advertised

[Dragon-Fur]

@mipha 

You are welcome.

Experts rarely comment on what companies do, including HP.

We try to stay on the side of helping where we can do so.

Good Luck.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.