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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Trying to reset printer, stuck in initializing setup. How to...

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06-26-2021 09:43 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
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If your printer has a rechargeable battery, remove it.
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With the printer turned on, disconnect the power cord from the printer.
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Unplug the power cord from the power source.
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Wait 60 seconds.
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Reconnect the power cord to a wall outlet and to the printer.
NOTE:HP recommends plugging the printer directly into a wall outlet.
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Turn on the printer to complete the reset.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee