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‎12-13-2020 04:37 PM

HP Recommended
Product: Hp envy 5540

I just received this hp envy 5540 printer. It was brand new in the box despite being an old model. My aunt gave it to me. The warranty has expired. The ribbon inside the printer is twisted. And there is an error message on the screen. This brand new printer has never been used and can't be used due to the twisted ribbon. Is there anything I can do?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎12-27-2020 02:18 PM

HP Recommended

@Julz1980

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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2 REPLIES 2

‎12-13-2020 04:40 PM

HP Recommended

error code oxc4eb82c3 

This is on my printer screen due to the twisted ribbon 

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‎12-27-2020 02:18 PM

HP Recommended

@Julz1980

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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