Two colors missing

[Maggiolino78]

Hello, I have a Laserjet Pro MFP M180N an recently I wanted to print a photo for a friend. After sitting for about 3 months , it prints only black and yellow, no cyan and no magenta. The toner is at 60% in all cartdriges and they are HP originals. I carefully removed the chips (don't tell HP 😉 ) and interchanged the cartdriges (put the black chip on magenta and swaped cartdriges in the tray to fool the printer) to see if there is indeed toner in the tanks and it printed magenta and yellow. Same thing with the cyan. 

To resume , the cartdriges are fine , toner is indeed at 60% but the printer doesn't print the two colors. Any help will be more than appreciated 🙂

[Treeko]

Hi @Maggiolino78 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[Maggiolino78]

In other words, you sent me straight to customer service:) 

I was hoping for a more technical solution seeing that I went through every step of every troubleshooter I found online...

[Treeko]

Hi @Maggiolino78 

Request you to perform the steps mentioned in the link shared earlier, let me know once done.

I am here to help

[Maggiolino78]

OK. So, 

Step 1 : as I wrote , "The toner is at 60% in all cartdriges and they are HP originals. "

Step 2 :My printer IS NOT one of those series , it is M180N , as I mentioned in my post.

Like I said , it remains only Step 3 : contact HP customer support.

PS : I explained what I have tried and what is not working. Phisycally , my cartdriges are at 60 % and working if I swap the chips and the place in the tray. It's the printer that does not "command" magenta and cyan, although it sees the cartdriges.

[Treeko · Accepted solution]

Hi @Maggiolino78 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.

Take care and have a good day.

Treeko

HP Support