Unable to connect my HP DeskJet 3835 printer

[shaharsh]

Hi friends, my printer is not getting connected to my laptop which has windows 8.1. I am not able to use my printer. So please help me to solve my problem

Thanks in Advance

[asmita6658]

Hi @shaharsh

Welcome to the HP Support Community. 

Try these steps to restore the network settings -

Step 1 Network Restore -

1) From the Home screen, touch (Wireless), and then touch Settings .

2) Touch Restore Network Settings.

3) Follow the on-screen instructions.

Step 2 Reboot the devices -

1) Turn off the Router, Printer, and the computer.

2) Wait for 60 seconds.

3) Turn on the Router first and wait for all the lights to stabilize.

4) Turn on the printer and allow it to configure itself.

5) Turn on the computer.

Step 3 Run Wireless Wizard -

1) From the Home screen on the printer control panel, touch (Wireless).
2) Touch Settings.
3) Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4) Follow the on-screen instructions to complete the setup.

 If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here.

15. Click on the downloaded file and follow the on-screen instructions. 

Hope this helps! Keep me posted. 

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