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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎04-23-2025 08:57 AM

HP Recommended
Product: HP DeskJet 3632 All-in-One Printer

Unable to find the HP-SetUp wifi name in the HP Smart app in order to connect my printer to the Wifi. There are also multiple lights turned on even after following the support instructions online.

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1 REPLY 1

‎04-24-2025 01:46 PM

HP Recommended

Hi @KijaNoah,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Reset WiFi Setup Mode

For Printers with a Control Panel (non-touchscreen):

  • Turn on the printer.
  • Press and hold the Wireless button (or Wireless icon) and the Cancel button together for five seconds.
  • Wait for the lights to blink after releasing the buttons. This indicates that the printer is now in WiFi setup mode.

Ensure Network Compatibility

  • Ensure your mobile device or computer is connected to the same wireless network you intend to connect your printer to.
  • Avoid having the device connected to a VPN during setup.

Use HP Smart App

  • Download and install the HP Smart app on your mobile device or computer from HP's official website or Google Play Store depending on your operating system.
  • Open the HP Smart app and click on the “Plus” sign to add a new printer.

Check for Printer Updates

  • Ensure your printer firmware is up-to-date. You can check for updates using the HP Smart app once the printer connects to a network.

Troubleshooting Multiple Indicator Lights

  • Refer to the printer's manual for specific light patterns.
  • Check for error messages on the printer display or in the HP Smart app.
  • Ensure that all cartridges are properly installed and that there is no paper jam.

Restart the Printer and Router

  • Turn off the printer and the router.
  • Wait for 10-15 seconds and turn on the router.
  • Once the router is completely back on, turn on the printer.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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