Unable to load Smart Tank 5107 app

[JB70nr]

I am trying to download the installation app for Smart Tank 5107 as per instructions in box.  An error message keeps coming uo 'There has been an error'.  'Retry later'.     In 50 attemps I have had three occasions where it reports several MB downloaded before showing 'There has been ab error, etc'.   Please help. Thank you,      Jb70nr

[Raj_05]

Hi @JB70nr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be a connectivity issue or a temporary server issue causing the app download to fail repeatedly. Here are a few steps you can try to resolve this.

Check Your Internet Connection: Ensure your connection is stable. If you're on Wi-Fi, try moving closer to the router or switching to a wired connection if possible.

Clear Cache and Restart Device: If you're downloading the app on a mobile device or computer, try clearing the cache of the browser or app store you're using, then restart your device and try again.

Use an Alternative Download Source:

• If you're downloading the HP Smart app, you can try downloading it directly from the HP Smart app page if you're on a computer or from the App Store/Google Play Store if you're using a mobile device.
• You can also try downloading from HP’s official support website by searching for your printer model (Smart Tank 5107).

Try Another Device: If you have another device (such as a different computer, tablet, or phone), try downloading the app on that device and see if it works.

Check for Software Updates: Ensure your operating system and app store are up-to-date, as compatibility issues can sometimes prevent apps from downloading.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support