Unable to print Microsoft Publisher 2016 documents - Windows 10

[Louishong]

Any solution for this? I am using HP ink tank 310.. tried everything yet cannot print and even not able to save as pdf

[asmita6658]

@Louishong

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue while printing the Microsoft Publisher 2016 documents.

Don't worry, I'm here to help. To better assist you - Were there any recent updates installed on the computer? 

Let's try these steps -

Solution# 1 Download and run HP Print and Scan Doctor -

Click on this link to download the HP Print and Scan Doctor. 

Solution# 2 Re-install the printer drivers -

1) In the search box, type and open "Uninstall a Program". 
2) Look for HP Printer software. 
3) Right-click to uninstall. 
4) In the search box, type and open “Devices and printers”. 
5) In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”. 
6) Open the run command with the "Windows key + R" key combo.  
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”). 
8) Click on the "Drivers" tab. 
9) Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom. 
10) Select Ok. 
11) Select Apply and Ok on the Print Server Properties windows. 
12) Close Devices and Printers Once the software and drivers are removed. 
13) Restart the computer. 
14) Download and install the software and drivers from here.

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the purple "Thumbs up". 

Have a great day!