Unable to print labels - wrong paper size

[MGRI]

I look on the document settings and they are correct paper size.  It is an Avery template 4.25"x10" in Word format and it comes with the page setup formatting built in.  I have printed these on this same printer before and I am loading the label correctly on the tray, reason why this leaves me so frustrated and powerless.  I downloaded the driver this morning because the HP app was requiring me to login to be able to scan which is something it had never asked me to do.  So by downloading the basic drivers I was again able to scan from the printer to the computer which is an ability I had lost since a while back, don't ask me why cause I don't have a clue.  It seems like this new driver may have something to do with this because now I cannot print custom size labels.  It keeps giving me the same retarded message.  I honestly gave up of buying HP laptops due to poor quality on two previous laptop purchases.  After that I have bought two laptops and an all in one computer and they are not HP.  This is the last HP equipment I am still using and I'm starting to feel pretty annoyed by this.  Any suggestions??? Why this was not a problem before and now it is?

[Dragon-Fur]

@MGRI 

If the printer printed this size before, it should do so again.

Yes, you need to have installed the Full Feature Software / full driver for the printer.

Use / reference / ignore the following as suitable to your situation...

Short view:

Load the paper

Tell the printer about the paper size / type

Set up the job and print

For those reading,

When installed, the full driver shows up in Control Panel > icon view > Programs and Features

Look for the printer model name in the driver name.

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Load the paper according to the instructions in the User Guide

Page 14

NOTE:  On this page (top) you will also find the reminder to change the paper size / type in the Embedded Web Server (EWS).

Next,

Tell the printer about the paper

Reminder:  In the case of Mobile printing, paper selection / adjustments must be done in EWS before opening your photo to print.

Check / Adjust / Retain the Paper at the Printer Display Panel

Section is not applicable to printers lacking a printer display panel.

Open Printer Tray,

If you have not yet done so, add desired paper type

Wait a couple of seconds…

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

Note  – Printer Display Panel > Adjusting the paper size:

If the size of your Paper Size is not in the Drop-down menu,

Select Custom (likely the last selection in the list)

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Embedded Web Server (EWS)

EWS option is applicable to network connected printers.

If the printer is on the network,

If the EWS feature is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

Example

EWS_9025_Preferences_Tray_and_Paper_Management_All_4

EWS - HP Smart for Mobile - iOS

Open HP Smart (for mobile)

Open Settings

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

EWS - HP Smart – Windows

Start HP Smart Application

Printer Settings

In section Settings > Advanced

Tab Settings > Preferences

Tray and Paper Management

As Available:  Check / Adjust settings in Advanced

Click Apply to save changes

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

NOTES

• Size not listed in the Drop-down menu?  Select Custom (likely the last selection in the list)
• EWS is also available in HP Smart Windows and HP Smart Mobile > Settings > Advanced
• Features and options differ by printer model and type.

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Set the Preferences – Windows

This section is not applicable to Mobile Printing.

Printing Preferences are available directly from the driver and / or might be called "Printer Properties" / "Shortcuts" (or similar) from within printing software / applications.

Preferences and Envelopes: 

Select / leave Printing Preferences shortcut to "Everyday Printing" or something equally benign. 

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Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

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Printing Preferences - Selections

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

Make changes to a Shortcut (Model Dependent)

• Select shortcut (locked or custom) >
• Adjust the settings for paper, source (tray), other settings
• Check all sub-menus in all Tabs
• Click OK to save / leave sub menu

Custom Shortcut

Save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save as a new / different file name

Click OK to save the setup

Side Bar:  Scan Menu for HP Scan

Open More > section,

Check / adjust settings in each sub-section

Click OK to save sub-menu changes

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One additional note:

If the document won't print from Word, Export the document to PDF

Print the label document using Adobe Reader DC 

Remember to ope Properties to set the shortcut / paper size.

General Example

Avery_5200_Sample_Label_PDF_Print_1

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 7740 Wide Format All-in-One Printer series 

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