Unable to print photos in color from laptop

[yannisd]

I have a strange problem.

When i try to print aphoto from pc always is printed in BW, no matter if i choose colored. when i use an app from my mobile works good.

i have unistalled and installed latest drivers more thaan 5 times

thanks

[Jeet_singh]

Hi @yannisd,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues printing photos in color using your HP printer. Don't worry I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model number of the printer.   http://hp.care/2bygf7l

Did this happen after making changes on the printer?

Have you tried to check the print settings?

Could you please respond to this post with the details of the product to provide you with the right steps to isolate the issue.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[yannisd]

---

@Jeet_singh wrote:

Hi @yannisd,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I see from the post that you are having issues printing photos in color using your HP printer. Don't worry I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model number of the printer.   http://hp.care/2bygf7l

Did this happen after making changes on the printer?

Have you tried to check the print settings?

Could you please respond to this post with the details of the product to provide you with the right steps to isolate the issue.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

hi ,thank you for the support.

My model product number is F5R96C and serial number is CN5C12J03R0665. Firmware version is SUP1FN1620AR.

the only changes that happened to laptop is the instalation of some nikon programms, capture nxd, view nx, picture control utility2. 

windows updates may occur once a month or something like that.

The strange think is the printer works really good with mobile apps.

---

[Jeet_singh]

Hi @yannisd,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are able to print from the mobile apps but not from the laptop, this clearly explains that it's not an issue with the printer. I would suggest you try to uninstall and reinstall the printer drivers.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL61002/mp-147036-2/DJ3830_Full_WebPack_40.11.1124.exe and install the updated printer drivers

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

I hope this should do the trick. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[yannisd · Accepted solution]

---

@Jeet_singh wrote:

Hi @yannisd,

Thank you for replying,

I appreciate your time and efforts,

As I understand you are able to print from the mobile apps but not from the laptop, this clearly explains that it's not an issue with the printer. I would suggest you try to uninstall and reinstall the printer drivers.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL61002/mp-147036-2/DJ3830_Full_WebPack_40.11.1124.exe and install the updated printer drivers

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

I hope this should do the trick. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

---

hi and thank you again

I did everything you saying but now in addition to connect the printer via wifi it need a new pack software 171mb or else can not connect it .

i did it and test page is in color... finally .i will test later with photos and inform you again.

thanks 

[Jeet_singh]

Hi @yannisd,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

[yannisd]

---

@Jeet_singh wrote:

Hi @yannisd,

Thank you for replying,
Please take your time and get back to me with the results,
 
I'll be awaiting your response and would be glad to help.
 
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
 
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment. 

Regards,

thnaks again 

printer is working perfecty again also with photos.

One more think if you can help me. Printed photos  is a little bit darker than what i see or edit on pc. Is there something obvious that i miss ?

[Jeet_singh]

Hi @yannisd,

Thank you for replying,

I appreciate your time and efforts,

I'm glad to hear the printer started to work. However, you are having issues with the photos printing in dark. Don't worry as I have a few suggestions which should help you resolve this issue.

Try printing on a different brand photo paper and check if it helps.

Please try the steps recommended below.

Check the print settings for your print job in Windows 10, 8, Windows 7, or Windows Vista.
In the program, you are trying to print from, click File, and then click Print.
The Print window opens.
Open the Properties dialog box.
Depending on the software program, the button might be Properties, Options, Printer Setup, Printer, or Preferences.
Depending on your print job, you might consider modifying the following settings:
Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.
Print Quality: Draft modes.
Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.
Black and White: If you want to print in black and white only, select the grayscale option.
After selecting the print settings, click OK to apply the settings, and then click Print.

Refer this article to further troubleshoot print quality issues.

For more assistance, please follow this link: HP Printers - Printing Photos (Windows) 

Hope this helps, for any further queries reply to the post and feel free to join us again.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,