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‎10-25-2022 09:41 AM - last edited on ‎10-26-2022 11:17 AM by Retired

HP Recommended
Product: HP Neverstop Laser 1001nw
Operating System: Microsoft Windows 10 (32-bit)

When I attempt to refill the Neverstop 1001mw using an HP refill 143A, the yellow light flashes and it won't turn 180 degrees.

 

I've tried powering-down the device, and also updating the firmware, to no avail.

 

Any ideas please?

Category:
3 REPLIES 3

‎10-26-2022 02:22 AM

HP Recommended

How many previous refills you have done on that printer?  What is drum level?

 

The refills are limited, if the drum life is near the end of its life you can't refill it because it's locked.




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‎10-26-2022 02:24 AM

HP Recommended

Thanks for responding.

 

I can't remember exactly but probably 5 or 6 refills in total. The printer can't be much more than a year old.

 

I haven't come across the term drum level before, so I'm not sure how to check that.

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‎10-26-2022 02:31 AM

HP Recommended

If the printer is on a network use printer's IP address to access the printer's EWS with a browser from a computer.

 

Drum life is 20 000 pages.




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