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bkarlan
New member
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Message 1 of 2
81
Flag Post

Unable unlock 9025e from the touchscreen. Many functions are locked out from my access.

HP Recommended
HP OfficeJet Pro 9025e All-in-One Printer
macOS 12.0 Monterey

I can access the printer via 192.168.0.11.  HP Smart is glitchy and worthless to use.  When I want to do things such as Restore Network Settings via the touchscreen, as this is not a function I can find via the printer's webpage, I'm locked out.  In fact many of the normal functions are locked out.  I have no idea what the default username and password are.  If someone knows, please let me know.  Also, is there a way to disable this function so that I can access everything all the time?  It's my printer in my office in my home.  I don't need or want a security lockout.

1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@bkarlan

 

Welcome to the HP Support Community.

 

I'd love to help.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the communities page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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