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HP Color LaserJet MFP M281fdw

I have a HP Color LaserJet MFP M281fdw that suddenly stopped printing. The printer is online, I am able to ping it, view the web portal, but it does not print. 
In macOS, I get an error "Other". However, when I click on the information button, I get nothing. The printer says its in a ready state, but the print queue says otherwise.

In Windows 10, I get an Offline error. 

Using Print Doctor, I also get an Offline error. I tried connecting the printer to another network that does not have any firewall rules and I get the same issue.

 

macOS Error attached.

Screen Shot 2021-12-16 at 4.39.04 PM.png

1 REPLY 1
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@kem-NYA, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print to the printer from the computers.

Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

If you are able to ping the printer and access its EWS page, it means the connectivity is fine.

 

On the Win 10 PC, perform these steps:

 

Check for any pending Windows updates first.

  1. On the PC, go to Control panel > Devices and printers > Remove the existing printer entry > click on Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.

Try printing. (Do not use any HP apps) Open File > Print.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.