Unsolicited download of firmware to my 9015e caused it to brick with a error 024A493F

[frazicl]

After changing an empty cartridge, an unsolicited download started to the printer. After it (I assume) it was done, my printer screen went blue with error 024A493F on it. I've also seen an error 042E34E8 if I leave it unplugged for a while and then plug it back  in.

[Elohi_NR]

Hi @frazicl,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

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