Solved: Upper print area is repeated in lower area - HP Support Community

Frank302 · ‎08-09-2023

On my laser printer, when I print, the top area of the printout is printed again in the bottom area. The last area of the printout then contains a ghost print of the first area. It would be nice if the error could be fixed, as the printer has printed just 120 pages and is still using the toners that came with it. Any suggestions on how to fix the problem would be great!

ghostprint

Frank302 · ‎08-11-2023

Ok, today I've got the new image drum and the problem is solved!

I'm surprised that an image drum is broken after about 2 years and only 120 printed pages.

I'm curious how long the new one lasts.

Thanks to Repairatrooper for the support!

View solution in original post

Andr-1611 · ‎08-09-2023

Hello @Frank302 ,
Welcome to the HP Support Community!

Check your warranty here.
When was the printer purchased (see delivery bill)?

Kind Regards
Andr-1611

I'm not an employee of HP, I'm as volunteer here.

Inquiries via private messages (PM) cannot be answered.

Frank302 · ‎08-09-2023

Hello Andr-1611,

according to hp status, the printer no longer has a warranty. It was purchased on 08.05.2021.

Firmware is updated to the last version V3.82.01.16

Kind Regards

Frank302

Repairatrooper · ‎08-09-2023

According to the user guide http://h10032.www1.hp.com/ctg/Manual/c06266695.pdf

repetitive images can be caused by using a printer at higher altitudes, in which case there is a setting you can try to compensate. If you are not at a high altitude then my guess, based on the spacing is a problem with transfer belt or imaging drum, depending on the design of the printer.

You could also try different settings for paper type to try and get better fusing, but typically a fuser issue will show multiple repetitions down the page, not a single one.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Frank302 · ‎08-09-2023

Hello Repairtrooper,

because i'm on vacation at the moment, i've been dealing with the problem for almost the whole day now and also found the approaches that it's either the image drum or the transfer belt.

Unfortunately, cleaning the image drum with alcohol didn't bring any success. So I've now ordered a new image drum for the time being and hope that it's done with that.

Otherwise, I'll probably order the expensive transfer belt after all to be able to use the printer again.

I'll report back to you if it worked.

Kind regards

Frank302

Repairatrooper · ‎08-09-2023

A quick look at the user guide suggests that this model only users an imaging drum and not a transfer belt. There are several different designs for printers including direct transfer which this appears to use. There is a good chance that replacing the drum is going to resolve your issue. Post back either way as I am curious as to what solves your problem.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

Frank302 · ‎08-11-2023

Ok, today I've got the new image drum and the problem is solved!

I'm surprised that an image drum is broken after about 2 years and only 120 printed pages.

I'm curious how long the new one lasts.

Thanks to Repairatrooper for the support!

Upper print area is repeated in lower area

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