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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Urgent! I've lost my Starter Cartridges and can't get the pr...

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03-27-2024 02:09 AM
I have a new HP Deskjet 2800e series printer and can't find the black starter cartridge.
I have tried to set it up but I need this cartridge for it to work.
Please can you advise how to set up with it asap - thanks!
03-29-2024 12:30 PM
Hi @Jax111 ,
Welcome to the HP Support Community!
To Bypass Using Setup Cartridges for HP Deskjet 2800e the only option left is to perform an OOBE reset and re-initialize the printer.
The reset instructions are specific to your printer and performing those steps on a different printer may brick the device.
I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Let me know if this helps.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee.
A_Gayathri
HP Support Community Administrator.