User Intervention Required - HP Envy 5542

[janw43]

I recently bought a new HP laptop with Windows 11 and tried to setup my HP Envy 5422 AIO printer. However once setup, Windows displayed "Attention Required". I've tried everything, but I can't get the printer to print any jobs.

I've tried (re-)installing the drivers, resetting the router, resetting the printer to factory defaults, restarting the printer spooler and so on. Since the attemped setup on my new laptop even my old laptop with Windows 10 started displaying the same error message.

I've tried HP Smart and other HP diagnostic tools. Printing diagnostic reports etc. works perfectly fine, scanning from the laptop works fine, but as soon as I try to print something from Word or Notepad I get the message: "User intervention required". I'm not sure what to do anymore. Any help is greatly appreciated.

[sandytechy20]

@janw43

Welcome to the HP support community.

I understand that you are getting "User intervention required" error, I am glad to assist you.

Use HP Print and Scan Doctor (Windows)

• Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
• Make sure paper is loaded in the main tray, and then turn on the printer.
• Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
• On the welcome screen, click Start to select your printer and run the diagnostic.
• If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE: HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

Run the Windows printer troubleshooting tool

• Windows includes a troubleshooting tool that can help resolve printer issues.
• In Windows, search for and open Troubleshoot Settings.
• Click Printer > Run the troubleshooter.
• 
• If prompted, select your printer in the list, and then click Next.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.