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‎05-08-2019 05:45 PM

HP Recommended
Product: HP OfficeJet 4650
Operating System: Microsoft Windows 10 (64-bit)

I am so over receiving this error message, and my HP printer and HP Pavilion Laptop not communicating with each other.  I receive this errror message about once a month.  Any HP professionals out there that can assist?  

2 REPLIES 2

‎05-09-2019 02:26 AM

HP Recommended

Hi,

Please browse to C:\Program Files (x86)\HP and delete the Diagnostics folder if any such exists.

 

Next, follow below version of HP Print and Scan Doctor and complete any suggested step:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Now check for any difference, I believe that should resolve such an error.

 

Shlomi

 



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-10-2019 06:28 PM

HP Recommended

ShlomiL,

Thank you for the suggestion, but this did not work.  

Still frustrated with this printer.  

Cheers

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