User intervention required HP Envy 5640

[NielsB91]

Hi there,

Since I bought a HP Envy 5640 printer I have problems with it and I thought maybe you can help me! When I install the printer with all the drivers it works great, but a day or a few days later when I want to print from a (HP) laptop it says "User intervention required". Than I have to restart the printer or the laptop and sometimes it will than work. Otherwise I have to run the HP Print and Scan docotor (I guess it resets the printer spooler) and in the worst case I have to reinstall the drivers (while I'm sure I have the newest drivers and nothing is wrong with them). This is going on for years and I have tried other laptops giving the same problem. Also I moved in these years and now I'm trying a different router and differtent place in the house with the same result. The printer shows he has always a good Wifi connection and with the smartphone it never has any problem. Has anyone else have this problem as well and how can I permant fix it?

Kind regards,

Niels

[KrazyToad]

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

1.) Press Windows Key + R for Run Command – Type spool   > Click the Printers Folder and delete all the files and folders inside.
2.) Press Windows Key + R for Run Command – Type spool – Right Click on Printers folder – From the drop down click on Properties – Click on Security Tab – Click on Edit under Group or user names – One by one give permissions for all – Click on Apply and then OK.
3.) Next, launch Control panel -> Hardware and Sound ->Device and Printers -> Right on the Printer -> Printer Properties -> Security Tab -> under Group or user names – One by one give permissions for all – Click on Apply and then OK and restart the computer and printer

Keep me posted

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