Using HP ENVY 5660...message says I am out of paper I keep reloading, but error message continues,

[arteegee]

See Subject comment.  Message tells me I am out of paper.  I reload, and message still says I am out of paper  

this is the first time I have had this problem.

[KrazyToad · Accepted solution]

Hi @arteegee

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I understand that the printer keeps saying " Out Of Paper " even-though you have papers inside.

I'd like to help.

Let's try a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

Try to print a Printer Status Report to make sure that the hardware functions correctly.

1. Load plain white paper into the input tray.

2. On the printer control panel, swipe the display, and then touch the Setup icon ().

3. Swipe the display, and then touch Reports.

4. Touch Printer Status Report. The printer prints the report.

   Figure : Example of a Printer Status Report

   

If the issue persists, please follow the instructions in Solution three from this Link to Clean the paper feed and pick rollers

Keep me posted how it goes.

Thank you. 🙂

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

[arteegee]

Thanks, Krazy Toad. I went throughall the steps you advised, andI am not experiencing the hangup. I am guessing there was an unknown obstruction in the paper feed mechanism which cleared when I flexe its muscles.

[MKazi]

@arteegee

Hi,

as @KrazyToad is out of the office today, I'm replying to you. 

I appreciate the steps you have performed and have certainly done a good job. I'm glad that the printer is fine now. 

Happy printing! 🙂

[snowlass37]

1. I followed your steps and my printer now prints , thank you for your help.

[Arthur-c]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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Thank you