Using photo paper with an Inkjet 2132

[Barb591]

I am trying to print pictures using 51# - 190 gm - 7 mil photo paper.  The paper will not go into the printer to print the picture.  It acts like the paper is too thick even though it is within the guidelines.  Any suggestions?

[Jeet_singh]

Hi @Barb591,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand that you are facing issues while trying to do photo printing on your DeskJet 2132 printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the Operating system installed on the PC? Is it Windows or Mac

Have you checked the Printer specifications? Click here

Going through your post, it looks like an issue with the printer print settings on your PC causing the issue. While feeding the photo paper to the photo, you need to keep “Glossy” or print side facing down. Also, it is important to change the print settings before you print a photo. Check the settings mentioned below:

1. Go to control panel - Devices and printers
2. Right-click on your DeskJet and choose the "Printing preferences" option.
3. Now, go to paper quality / layout tab and make sure the paper type is selected as "Photo paper".
4. Also, select the correct paper size and save the settings.

Now, follow the steps mentioned to print the photo:

• Open the picture using “Windows Photo Viewer” (You can right-click on the image and go to “Open with” to select the windows photo viewer app)
• Change the paper size appropriately.
• Also, change the paper type to “photo paper” before printing.

You can check detailed instructions here: HP Printers - How to Print Photos (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[Barb591]

I did that as I was trying to print. It still did not work.

[Barb591]

I did check the printer specifications and the photo paper met the specs. I use Windows.

[Jeet_singh]

Hi @Barb591,

Thank you for replying,

As I understand you did check and still having issues printing. Don't worry as I have a few suggestions which should help you resolve this issue.

I would suggest here is to update the printer firmware on the printer. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.

Let me know how it goes for further assistance!

Regards,

[Barb591]

At about 20% the update failed and came back as a corrupt file. Should I try again?

[Jeet_singh]

Hi @Barb591,

Thanks for the update,

As I understand you are having issues installing the firmware update on the printer, please ensure that you have the printer connected through USB cable and then once again try to update the printer firmware and check if that helps.

For more assistance, please follow the steps suggested in the support link: HP Printers - Updating or Upgrading Printer Firmware

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Barb591]

I finally got the Windows and HP. updates done. That still didn't help. You can print regular paper but not the photo paper. It will not feed.

[Jeet_singh]

Hi @Barb591,

Thanks for the update,

As I understand you have already tried the steps suggested and still having the issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,