Using printer after cancelling Instant Ink

[wck147]

I cancelled HP Instant Ink and since then have been unable to use my printer. I replaced cartridges but keep getting message  'Cartridge cannot be used until printer is entrolled in HP Instant Ink'. Can't find anyway of getting in touch with HP and so am wondering if anyone has experienced this and found a way around it. Cheers.

[Jeet_singh]

@wck147,

Thank you for posting your query on HP Community,

When did you place a request to cancel the Instant ink service. Did you get any email confirmation.

Have you tried to login to the Instant ink account page and check if the account is still active/suspended/cancelled.

You can’t use HP Instant Ink cartridges after you cancel your service. Why? Because Instant Ink is an alternate way to print, where you pay for the pages you print, not for ink cartridges. Just as with a cell phone plan you can only make calls as long as you are enrolled with your cell provider, you can only print with Instant Ink cartridges while you are enrolled in an Instant Ink plan. If you cancel, you must buy regular ink cartridges to resume printing.

If the issue persists, I would suggest you remove the ink cartridges from the printer and then perform a hard reset. 

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let me know how it goes for further assistance!

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