Validating - Please Wait

[OWV1]

I have been getting a Validating - Please Wait message.  I am pretty sure it has something to do with the cartridges and I think the problem is related to a message that started to appear on my printer screen a couple of days ago.  It said, "A problem occurred with your HP Account and you will be unable to print very soon unless the problem is resolved.  To learn more, open the HP Smart App, . . . "  I tried all the fixes that were on provided in other chats.  I chatted with the Instant Ink team and they assured me that 1.  My Instant Ink account is closed, and 2.  the cartridges that are loaded in the printer are genuine HP cartridges that I purchased from a retail store.  Based on everything I have read, it would seem that I have these options:

1.  Try a Factory Reset - can anyone tell me how to do that.  Again, my printer is an Office Jet Pro 8028e, 1K7K7A.

2.  Try a Firmware update

3.  Replace the cartridges.  I hate to do that, at least for the color cartridges since they are relatively full.  The black, however, is almost empty so that one would be easier to part with.

Any other suggestions besides throwing it away and getting a new one, LOL?

BTW, not sure if this is relevant, but 2 of the cartridges had a January 25 expire date.  Could that possibly be the problem?

Any suggestions would be greatly appreciated.  Thank you.

Regards, Bruce

[Hawks_Eye]

Hi @OWV1 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

It sounds like you're dealing with a frustrating situation, but let's tackle this step by step to get your HP OfficeJet Pro 8028e back on track:

1. Factory Reset

• To perform a factory reset:
  • On the printer's touchscreen, swipe down from the top to access the menu.
  • Go to Settings > Printer Maintenance > Restore Factory Defaults.
  • Confirm the reset and wait for the printer to restart.
• If this doesn't work, you can try a hard reset:
  • As the printer is booting up, press the Back Arrow icon 4 times in a row to access the support menu.
  • Select Full Reset or Partial Reset if available.

 

2. Firmware Update

• Visit the HP Support website to download and install the latest firmware for your printer. Firmware updates can resolve compatibility issues and improve performance.

 

3. Cartridge Expiration

• Expired cartridges can sometimes cause issues, even if they still contain ink. While HP cartridges don't always stop working after the expiration date, they may trigger warnings or errors. If possible, replace the expired cartridges to rule out this as the cause.

 

4. HP Account Validation

• Ensure your HP account is active and properly linked to the printer. Open the HP Smart app and log in to verify your account status. If the issue persists, try removing and re-adding the printer in the app.

 

5. Additional Suggestions

• Clean Cartridge Contacts: Turn off the printer, remove the cartridges, and gently clean the copper contacts with a lint-free cloth.
• Reset the Printer's Network Settings: Go to Settings > Network Settings > Restore Network Defaults, then reconnect the printer to your Wi-Fi.

If this solution hits the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye