Validating please wait

[phaynen]

HP Envy Inspire 7200e. I changed the black cartridge and now I get the message, Validating Please wait. I've inplugged the printer, reinstalled the cartridge and over an hour later, no change.

[phaynen]

I installed a new cartridge and still getting the same message. Validating please wait.

[Meghana_10]

Hello @phaynen, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP Envy Inspire 7200e printer. 

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

Restart the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 1-2 minutes.
• Plug the printer back in, turn it on, and check if the issue persists.

Check for Firmware Updates:

• Ensure that your printer has the latest firmware installed. You can check and update the firmware through the printer's control panel or using the HP Smart app.

Reinstall the Black Ink Cartridge:

• Turn off the printer and unplug it.
• Carefully remove the black ink cartridge and reinstall it securely.
• Plug the printer back in and turn it on.

Perform a Hard Reset:

• Turn off the printer.
• Disconnect the power cord from the back of the printer.
• Wait for about 60 seconds.
• Reconnect the power cord and turn on the printer.

Use HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the official HP website.
• Follow the on-screen instructions to diagnose and fix any issues.

Check for Paper Jams or Obstructions:

• Ensure that there are no paper jams or other obstructions inside the printer that might be causing the validation process to hang.

Reset the Printer to Factory Settings:

• This should be considered as a last resort, as it will reset all settings to factory defaults.
• Refer to your printer's manual for instructions on how to perform a factory reset.

Take care and have an amazing day!

[phaynen]

I went through all those steps, multiple times. I finally looked at the expiration date on the black cartridge. It expired a year ago. I went to the store and bought a new cartridge and expires 3 years from now. Installed it and restart my computer. All is good now.

[Meghana_10]

@phaynen Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

You're awesome, and I'm honored to have been your go-to guide today! 

Stay fantastic and have an amazing day ahead!