Verifica l'account_ANOMALIA che mi impedisce di stampare

[Cubista]

Non riesco a stampare, il display mostra un punto esclamativo lampeggiante, e nella app della stampante viene richiesto un controllo dell'account. Non c'è nessuna anomalia nel mio account, è tutto verificato incluso il numero di telefono. Sono disperata...

[DANCOS]

Hey

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community.This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,

DANCOS

[Cubista]

Heelo everbody, I need help, as I'm stuck with my HP Laser Jet M140 printer, There's a flashing exclamation point that take me back to the "verify Account" message. My HP account is correct ( checked in setting). Is there anyone who solved the problem? Thanks in advance

[Raj_05]

Hi @Cubista, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP LaserJet M140 printer and it's repeatedly asking you to verify your account, there are a few steps you can take to resolve the problem.

• Check Network Connection: Ensure that your printer is connected to the same network as your computer or mobile device. A stable and active internet connection is essential for verifying your HP account.
• Restart Printer: Turn off your printer, wait for a minute, and then turn it back on. Sometimes, a simple power cycle can resolve connectivity issues.
• Re-enter HP Account Information: Go to the printer's settings menu and check your HP account information. Make sure the email and password are correctly entered.
• Clear Existing HP Account Information: If your printer is still not accepting your account details, try removing your HP account information from the printer settings, then re-enter it.
• Factory Reset: If the problem persists, you can try performing a factory reset on your printer. Keep in mind that this will erase all printer settings, so make sure to note them down before proceeding. The steps for a factory reset can vary by printer model, so consult your printer's user manual or HP's support website for specific instructions.
• Update Firmware: Make sure your printer has the latest firmware updates installed. Visit the HP website, locate your printer model, and download the latest firmware if available.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support